“I have a small online business,” Darlene said. “I sell one of a kind cosmetic and beauty gift baskets. They’re really lovely, with completely vegan and chemical free products that that make women look and feel great. I advertise on Instagram and TikTok and the orders are really starting to roll in. There’s only one problem – I’ve had several orders now that FedEx has refused to deliver. What is going on?”
As a business owner, hearing that FedEx refused to deliver a customer’s order is of course upsetting. It’s important to understand what is going on.
If you’ve received notice of a delivery exception, it means your package has been delayed due to some event beyond FedEx’s control. This could be anything from bad weather in the area to the truck your package is on getting a flat tire. The order is still on its way to the customer, it will just be late.
If a package has been damaged or destroyed while in transit, FedEx will put a hold on the package. It will be returned to the shipment station where next steps (including contacting the shipper) will be taken to determine next steps.
FedEx will refuse to deliver packages in situations where the address is deemed to be unsafe; if fraudulent activity is suspected – such as an unusual person the driver doesn’t recognize from that address asking for the package; or if the package contains prohibited items.
The other reason that FedEx will refuse to deliver a package is because the recipient has refused to accept it. This refusal can happen before delivery is attempted, at the time of delivery, or after the delivery has already happened.
If the shipment is refused, FedEx will return it to the shipper. There may be additional costs to the shipper.