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You are here: Home / Packaging Solutions / Outsource Shipping To Reduce Customer Complaints

Outsource Shipping To Reduce Customer Complaints

July 25, 2014 by admin

“When I started this business, I did everything myself,” Rita said. The owner of a South Shore apparel and accessory company, Rita specializes in truly unique handcrafted items. She has customers all around the world – far more than she’d ever expected. “My emphasis – what I love to do! – is create these jewelry items for my customers. I can spend every hour of the day in my studio! But you have to sell things, and then, when they are sold, you have to ship them.”

Shipping merchandise was taking up too much of Rita’s time. “I thought, no problem, I will hire a neighborhood kid to help me.” That arrangement didn’t work out. The person Rita hired wasn’t very careful or detail oriented. “Orders were mixed up badly! The necklace that was supposed to go to this one went to that one; nobody was happy.” Worse yet, because Rita’s helper didn’t understand how to pack items carefully for shipping, many one-of-a-kind jewelry items were damaged. “I had to get rid of them before my business was completely destroyed.”

Rather than taking a chance with her business again, Rita decided to choose the shipping pros at Boston Pack and Ship. “When you have a company who does nothing but shipping, they understand how important it is to do things right.” Using special cardboard mailers and a combination of packing materials completely eliminated the breakage problems Rita had been having. “I can’t even explain how much stress is gone now that I don’t have to worry my email will be full of complaints about broken jewelry!”

Choosing Boston Pack and Ship  has also saved Rita money. “When you hire someone, there is  lot of expense involved,” she explained. “When I go to Boston Pack and Ship, I pay for the services I need, and that’s it. It’s been great for my business, and my bottom line!”

Filed Under: Packaging Solutions Tagged With: boston pack and ship, cardboard mailers, packing materials, South Shore

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"Boston Pack and Ship shipped my mother’s cedar “hope” chest to my sister in Flagstaff, Arizona. The chest is 70 years old and a priceless family heirloom. As for Boston Pack and Ship’s handling of the chest, in the words of my sister, the job turned out ‘magnificently’. The delivery was ahead of projected schedule and the chest was packed with great care with exceptional “product safety” initiatives of Styrofoam, plastic, false bottoms cartons within the crate and above the crate; the legs of the chest were taped with great care…….truly product protection at its best!! Both my sister and I would refer Boston Pack and Ship without hesitation as the price, product safety, delivery and service are exceptional."
Richard Pishkin, Dorchester, Mass

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