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You are here: Home / Packaging Solutions / Outsource Shipping To Reduce Customer Complaints

Outsource Shipping To Reduce Customer Complaints

July 25, 2014 by admin

“When I started this business, I did everything myself,” Rita said. The owner of a South Shore apparel and accessory company, Rita specializes in truly unique handcrafted items. She has customers all around the world – far more than she’d ever expected. “My emphasis – what I love to do! – is create these jewelry items for my customers. I can spend every hour of the day in my studio! But you have to sell things, and then, when they are sold, you have to ship them.”

Shipping merchandise was taking up too much of Rita’s time. “I thought, no problem, I will hire a neighborhood kid to help me.” That arrangement didn’t work out. The person Rita hired wasn’t very careful or detail oriented. “Orders were mixed up badly! The necklace that was supposed to go to this one went to that one; nobody was happy.” Worse yet, because Rita’s helper didn’t understand how to pack items carefully for shipping, many one-of-a-kind jewelry items were damaged. “I had to get rid of them before my business was completely destroyed.”

Rather than taking a chance with her business again, Rita decided to choose the shipping pros at Boston Pack and Ship. “When you have a company who does nothing but shipping, they understand how important it is to do things right.” Using special cardboard mailers and a combination of packing materials completely eliminated the breakage problems Rita had been having. “I can’t even explain how much stress is gone now that I don’t have to worry my email will be full of complaints about broken jewelry!”

Choosing Boston Pack and Ship  has also saved Rita money. “When you hire someone, there is  lot of expense involved,” she explained. “When I go to Boston Pack and Ship, I pay for the services I need, and that’s it. It’s been great for my business, and my bottom line!”

Filed Under: Packaging Solutions Tagged With: boston pack and ship, cardboard mailers, packing materials, South Shore

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"I used Boston Pack and Ship to move 35 boxes and 5 other items from Quincy, MA to Columbus, OH. Nothing required any real special handling, just the usual stuff, some of which was fragile. The shipment and delivery was seamless. The initial pick up was great, the guys came when they said they would. The delivery date was to be between three and six weeks and it was three weeks on the dot—maybe even a day earlier. The whole process was so efficient and I was kept informed all along the way as to timing of the delivery. First several days before and then again the day before along with a four-hour window of time. Although I haven't had the opportunity to recommend Boston Pack and Ship, I would certainly do so without hesitation!"
Lora Murray
Columbus, OH
James Perry5/26/2023
I used Boston Pack and Ship to send an antique piece of furniture from Boston to Sedona, AZ. I can't say enough about their service and the quality of the packing. Item arrived on the day they said it would and was in pristine condition. Easy to work with and great customer service. Highly recommend.
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David Baker4/26/2021
I hired Boston Pack and Ship to move two items from my storage unit in the Boston area to my home in Florida. Gene Sullivan was 110% responsive. He picked up the items on time, packed them expertly; and they arrived in perfect condition about ten days after pick up. I could not ask for better service. Five stars is not enough!
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Casey Movers4/26/2018
We at Casey Movers do not hesitate to refer our customers to this business for shipments we do not think we are best suited for (smaller inter-state shipments under 3,000lbs, etc). Have had great feedback from clients that have utilized this service. Thank you from all at Casey Movers for providing top notch service and have a great new year!
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