“My business may not be very large, but it’s everything to me.” Maia is a Boston-based textile artist. She needle-felts mice and other small animals out of colored wool, and then installs these charming creatures in shoe-box sized dioramas. She sells these fragile creations on her Etsy store. “I’m very fortunate to have enthusiastic customers,” she said. “But to keep everyone happy, I need to be able to ship my artwork in a safe and affordable way.”
Custom Shipping Solutions for Artists and Crafters
Even though freight carriers and delivery personnel do their best, it is possible for packages to be dropped, kicked, or otherwise knocked about during the shipping process. For this reason, the best shipping stores work with their customers who are artists and crafters to develop custom shipping solutions.
“My artwork really needs to be stabilized in the box on all sides,” Maia explained. “The team at the pack and ship store literally fills a shipping box with foam all the way around to keep my sculptures from moving at all.” Previous to working with the shipping store, Maia had tried shipping her artwork with styrofoam peanuts and air pillows. “I thought if it worked for Amazon, it would work for me,” She said. “Sadly, that is not the case.”
Professional Shipping to Keep Customer Satisfaction High
“Etsy and some of the other popular platforms crafters and artists sell on are very sensitive to customer satisfaction. You need to have those 5 star reviews!” Maia said. “After all the work I put into my creations, I don’t want to have my reputation suffer due to shipping damages. That’s what really made me decide to work with a local pack and ship store. They pack everything, they get me the tracking numbers, every shipment is insured – it’s a real help for the busy business owner!”