When you’re running a small business, you know that there’s no detail that’s too small to pay attention to. Keeping customers happy is essential, whether you’re selling directly to the public, or are a B2B supplier. People’s patience for lost or delayed shipments, damaged goods, and substandard packing materials is non-existent. If you don’t deliver exactly what the customer is expecting, exactly when they expect it, they’re not going to be happy – and in this age of social media, they’re going to let the whole world know.
There are two ways to handle this situation. You can try to handle all of your shipping in house, devoting the time, space, and resources to make sure everything’s packaged appropriately, labelled correctly, and dispatched via the best possible freight carrier, or you can look for small business shipping solutions that make sense for your business.
For many small businesses, outsourcing the shipping department makes sense. You don’t have to hire or train any personnel, there’s no need to source boxes, packing materials and everything else that’s involved in a shipping department, and you don’t need to have a designated physical space to handle your shipping needs. Instead, you let experienced trusted professionals handle the packing and shipping for you.
Working with a Boston shipping company means you have a local provider who’s responsible for your small business shipping. This is important. When your business reputation hinges on making sure packages go where they need to go, on time and in good condition, you want to know there’s a real person you can talk to whenever you have a question or concern. Choose a small business shipping solution that’s been in business a long time – reputation and reliability are everything in shipping.
Not sure if outsourcing your shipping department will work for your business? Give us a call. We’d be happy to talk to you about what’s involved, what services we can offer you, and how you’ll save time, money and stress. Letting us handle your shipping means you’re free to concentrate on doing what you do best – growing your small business!