“Owning my own business has always been a dream of mine,” Lucille said. She creates beautiful stained glass lampshades. Each one is one-of-a-kind, a unique piece of art. “And thankfully, the internet has made it possible for me to connect with customers all around the world. But getting my lampshades safely to them has turned out to be quite an undertaking.”
The packaging service Lucille used previously offered low prices. “I thought I was getting a great deal,” she said. “But the very first lampshade they shipped for me arrived broken into a million pieces. As you can imagine, the customer was furious.” Attempting to resolve the issue led her to an unpleasant discovery. “Even though I’d paid to have the package insured, the insurance was never actually purchased. I don’t know if the employee just pocketed the extra money or what. Either way, the entire cost of the damaged shade came out of my pocket – we’re talking well over $500, just in materials!”
The search began for a more professional Boston packaging service. “The first thing I looked for was a packaging service that had an excellent reputation with the business community,” Lucille explained. “I wanted to work with someone who understood how important it was that my customers were thrilled when they opened their package from me.” The next criteria Lucille considered was the availability of custom crating, and the types of packing materials available to protect her lampshades while they were in transit. The final issue she delved into was how competent and reliable the Boston packaging service was with insurance, customs, and international shipping paperwork. “These details really matter,” Lucille said. “If they’re not done properly, my customer may never get their package. That won’t make them happy at all. And if the insurance isn’t handled properly – or at all – then I wind up losing money.” Luckily, Lucille found a packaging service that met all her requirements, and her business has had no breakage complaints ever since!
